Dynamic Language partner Rick Antezana was recently a guest on the 'Price of Business' radio broadcast discussing translation services, global marketing and the markets American businesses should target when expanding globally.
If your tech startup has had great success domestically, you may be eyeing international markets as the next step in your growth process. However, when you contemplate reaching a global audience with your product, there are some factors you must consider to make going global truly advantageous.
Factor Number One: Timing
Before embarking on any business expansion, the first thing you must do is carefully examine your current situation and your desired situation. For instance, if your domestic operations leave significant room for improvement, you may want to consider getting your business processes in order at home before going global.
If, on the other hand, your domestic revenues are in line with your expectations and your business processes are streamlined and efficient, it may be a good time to consider international expansion.
Traveling to exotic lands, tasting authentic cuisine from other parts of the world, viewing how other cultures live; all a brief representation of what tourism represents and what tourists say they want to experience when traveling abroad. The interesting contradiction however, is that tourists want to experience the local culture while retaining westernized amenities. Glocalization represents a blend of globalization and localization and tourist towns that have blossomed discovered this bridge is key to success. A tourist seeks the exotics in India but travels on tour buses with others like themselves and stay in five-star hotels that offer, internet, buffet, bottled water, pool, spa etc.
International tourism has become one of the most significant beneficiaries and vehicles of globalization in the last few decades. Presentation, perception and interpretation of local cultures is an intrinsic part of international tourism and provides a direct link between western and non-western cultures. While some may argue that globalization destroys the inherent culture localization aims to protect; the two when combined are creating an opportunity for tourism to transform local culture into cultural capital while retaining cultural heritage.
You’ve done it! You’ve achieved nationwide success, and now your company is ready for the next step: going global. You’re expanding into a number of foreign markets in countries all over the world. Now the question is: how do you package your product to sell in those countries? How do you make sure your brand stands out and remains uniquely identifiable with your company while still communicating the pertinent information of your product to the consumer in their own language? Here are a few tips for retail packaging when going global:
The most popular brands are all readily identifiable, not by their name, but by their logo. The Nike swish. The Pepsi ball. Microsoft’s flag of colored squares. No matter what country you’re in, and what language you speak, if you see those logos, you know exactly what company they represent.
Your brand may not be as prominent or recognizable as Nike or Microsoft, but making your packaging as visual as possible is an important step toward establishing your brand globally. Keep it simple, as well. If you clutter the label with a lot of dense text and information, it will distract from the overall message of your brand. Choose a couple of important facts or messages to include (briefly) on the front of the package (“Low fat!” “50% larger!” etc.), and save the rest of the pertinent information for the label on the back.
You can play around with colors as well, using a certain color or color combination to help communicate your brand instantly. Coca-Cola is red and white. Kodak is yellow. If you can come up with a very specific color scheme and make it your own, you’ll be well on your way to establishing your brand and packaging globally.
It seems like translating product packaging for export to a different country would be a fairly straightforward process. There might be issues of branding to contend with, but once you’ve got that figured out, the rest is just words on a page (or package), right? Not quite. There are a number of compliance issues you need to be aware of depending on what country you are exporting to, and your type of product. These special regulations are often overlooked by retailers, and can result in a lot of extra fees and costs if not followed properly. Here are a few special translation requirements to be aware of:
Special Requirements for Countries
Different countries have different requirements for labeling and translation, including a few you might not expect. Canada, for instance, requires certain information to be listed in both English and French. And if you’re selling your products in Quebec, the regulations are even stricter for bilingual labeling.
Mexico requires all labels on all packaging to be provided in Spanish. This isn’t too surprising, but it’s something your company may accidentally overlook when exporting across the border. And another often overlooked requirement: all labels and packaging in both Mexico and Canada must use the Metric system in their measurements. Do you export a product whose weight is listed in pounds and ounces? Be sure to translate it to grams and kilograms before sending it across either border.
Your brand and retail product is taking the country by storm. Now you want to expand your company into a foreign market. Congratulations! Now, how do you do that? How to take your product to new global markets and maintain a prominent brand presence on a global scale without losing sight of your customers as individuals with their own specific needs? How do you communicate with your customers across different countries and languages? Here are a few top tips for how to sell your product globally.
The further away you are from a situation, the less likely it is that you will be in touch with what’s going on. The same is true for taking a retail product global. To maintain a successful presence in a country where you would like to offer your product, it’s important to have people specifically designated to deal with your products in that country and keep your customers happy. They don’t necessarily have to be located in that country, but they should be intimately familiar with the culture, language, and customs in order to communicate effectively with your customers there.
You should also have a version of your website that’s specifically designed for each country. Apart from basic translation, you will need to make sure prices are listed in the proper currency and adjusted for current exchange rates. In addition, you need to be aware of what payment methods are common in each country so that you can accommodate your customers, rather than turning them off by forcing them to use a method they wouldn’t ordinarily use.
If you’re selling food, it’s very important to properly label all ingredients, nutritional information, etc. What does that entail? Well, it depends on what market you’re selling in. At the end of last year, the European Union enacted strict legislation regarding how food is labeled. This means that when exporting food products to be sold in Europe, you need to make sure they comply with those regulations. It also means that all of these new labels need to be properly translated.
Nutritional Information Requirements
Previously, providing specific nutritional values for foods was completely voluntary in Europe. Some companies added it for customer convenience, whereas others simply labeled foods as healthy or unhealthy, using the symbol of red and green traffic lights. And plenty of food products had no nutritional labels at all.
However, as of December 2014, the EU requires that a variety of nutritional facts, including fat and salt content, carbohydrates, and more, be displayed on all pre-packaged foods in order to keep consumers better informed and combat rising obesity levels.
Social media and content marketing are two important channels that have reinvented the way brands think about international marketing. Thanks to the rise of social and content marketing, businesses can now easily interact with prospects all over the world.
The development of the social platform has been an overwhelmingly positive one for companies looking to take their brand global, but it has also created a lot of competition. Here are some points to keep in mind for brands and agencies that are looking to use social media to successfully connect to customers around the world.
Pay attention to cultural sensitivities in your global content
Social media is a place where communication is usually informal: people use a lot of slang, expressions, and abbreviations to interact with each other. The amount of this informal communication you choose to engage in will depend on your brand's culture and specific goals for social media, but remember that even if you don't plan on using it, other people will: your social media content will always be viewed through this lens.
A good example of how not understanding slang can go very wrong for globalizing brands is Puffs, a line of facial tissues produced by Procter & Gamble. Upon entering the German market, Puffs quite embarrassingly learned that in Germany, the word "puff" is a slang term for a “house of ill repute”.
Properly reuse videos and graphic content
Where most of your written marketing materials will need full translation when you take your brand international, you might be able to use some of the existing graphics and videos currently used in your home market with only minor adjustments. For video content, you might consider using subtitles as a relatively low-cost way to adapt your marketing materials to social media.