Dynamic Language Achieves "World Class" Net Promoter Score

Posted by Dynamic Language on December 04, 2018

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Seattle, WA - Dynamic Language is proud to announce the attainment of “World Class” on the company’s most recent client satisfaction survey, cementing their status as industry leaders in client satisfaction. 

Dynamic’s dedication to client satisfaction and high-touch customer service resulted in an NPS score of +79 during the most recent semi-annual translation client satisfaction survey, and the second consecutive survey with the “World Class” rating. This score validates that the company’s focus on excellence and commitment to its core values continues to produce highly effective results. 

NPS Client Reviews

Dynamic Language’s leadership team is particularly proud of the hard work and dedication that employees have put in to reach this goal. Partner Rick Antezana commented:

Ever since we became aware of the Net Promoter Score (NPS) method for determining client satisfaction, it became clear that based on how critical happy customers are to our business, we should look further into and implement it. Without a doubt, our team has done a fantastic job of earning the “world class” rating that we’ve held every time that we’ve applied NPS to determine our level of service.

This accomplishment positions Dynamic Language as a leader in customer care, joining a distinguished list of other successful companies that use NPS as a key metric. Examples of other companies in this category include Apple (+76), Starbucks (+77), Toyota (+ 77), and Honda (+82).

About Net Promoter Score (NPS)

Net Promoter Score (NPS) is a trusted method of measuring a company’s ability to provide high-quality customer service. Based on this measurement, it is possible to predict future business growth. The NPS system is a proven indicator of success, and it has been globally adopted as a critical business metric across industries.

An individual company’s NPS is calculated based on consumer responses to a single question: “Using a 0-10 scale, how likely is it that you would recommend this brand to a friend or colleague?”

Based on their responses, customers are grouped as follows:

  • Promoters (9/10) – Enthusiastic clients who can be relied upon to strengthen and deepen their own relationships with the company, as well as encourage others to do so.
  • Passives (7/8) – Satisfied customers who may or may not explore alternative products and services offered by competitors.
  • Detractors (0 – 6) – Individuals who are actively unhappy with the product or service and may hinder company growth by sharing negative experiences with others.

The overall NPS score is calculated by subtracting the number of Detractors from the number of Promoters. A perfect score is (+100), indicating that every customer is a Promoter.

At its most basic, the Net Promoter Score shows consumer perception of the brand and helps evaluate customer loyalty. Dynamic Language’s (+79) score demonstrates that most clients are strong advocates of the brand and that they are likely to encourage others to explore Dynamic Language’s range of services to fulfill their translation, interpretation, and localization needs.

About Dynamic Language

For more than 30 years, Dynamic Language has provided exceptional translation, interpretation, and localization services to clients, both nationally and globally.

Dynamic Language is a certified woman and minority-owned business, with a unique reputation for always delivering outstanding quality services. The company was founded in Seattle in 1985, and it has since grown to become one of the largest and most recognized language service providers in the United States.

Contact Us

Dynamic Language
15215 52nd Avenue S., Suite 100
Seattle, WA 98188-2354
Website: www.dynamiclanguage.com
Email: web@dynamiclanguage.com
Phone: 206.244.6709
Toll-Free: 800.682.8242

Topics: Press Releases, Language Service Company, Awards, Customer Service